PetFlow does NOT allow you to do this online. I figured I would cancel or pause my current order and then create a new one or edit the old one when I needed dog food again. I will take my money and order from a company who makes my life simpler and less insulting.Īfter I euthanized my dog, I wanted to pause my shipments of dog food until I got another pooch. All I am doing is instead of ordering small quantities every 5-6 days like I use to, I want to order one large order once a month to make my life easier, but apparently that makes a customer of 5 years a fraud. I have spoken with two supervisors, been told I need to wait 24 hours here or 24 hour there but each day I am still "fraudulent" for trying to place a large order for my family. This month I have been calling PetFlow every day and dealing with this for 8 days trying to get food for our family. When I call our bank they say no charges have come through to be declined. Then PetFlow tries to blame our credit card getting declined. This final straw has been the last two months when we decided to order all our food for the month in one large order and we have been told we are "fraudulent". We've been ordering on a consistent basis since July 2018 (so just shy of 5 years). Dotcom’s facility enables typical clients to achieve same-day order shipping and an average 1-3 day delivery times via UPS Ground to 75% of the US population – all while delivering on custom packaging solutions which resell the brand experience at that critical final mile-delivery.įor more information about Dotcom Distribution and its logistics and fulfillment services, visit. Industry pioneers such as Fab, Ideeli, Birchbox, Bliss, INTERMIX, and Totsy trust in Dotcom’s boutique feel, enterprise scale and management team to ensure their customers receive the highest quality packaging & delivery, while preserving the brand experience all the way through to the customer’s front door. The company is one of the fastest growing online retailers in the country and they receive accolades from pets and owners alike.ĭotcom Distribution is the premier provider of logistics and fulfillment services to growing retailers & manufacturers. has been featured in media across the country from the New York Times, Wall Street Journal to Fox Business Channel. Using, customers can purchase foods, treats, toys and more. The online store features more than 200 health-conscious pet brands for customers to choose from and is already shipping more than 1,000,000 pounds of pet food per month to pet owners across America. The company was created on the premise that properly feeding pets should never be a chore. was founded in 2009 by entrepreneurs Joe Speiser and Alex Zhardanovsky. “Our goal when building premium packages for clients like is to extend the personality the brand maintains online to a fun and memorable delivery experience.” “Our packaging experts keep an eye on the big picture while paying attention to small details – we help deliver timely subscriptions to its growing customer base while still adding in the extra effort to build creative gift boxes,” said Maria Haggerty, president, Dotcom Distribution. Delighted customers – who claim the gift boxes “make it feel like Christmas every month” – often upload pictures of their branded “Spoiled Rotten” boxes to social media sites, garnering unsolicited positive word-of-mouth marketing for. In addition, as with any subscription service, needed a fulfillment partner capable of packaging gift boxes with flair – more than just a cardboard box delivered to pet owners’ doorsteps each month. Our customers love the quick turnaround time and reliable service, and look forward to a new box of goodies for their pets each month.” “Dotcom Distribution enables us to assemble thousands of attractively packaged gifts in a short time and deliver them in a very tight window. “To scale our new monthly subscription-based program, we needed a logistics provider with a proven infrastructure to meet deadlines and provide exceptional customer experience,” said Joe Speiser, co-founder,. Dotcom Distribution’s expertise in rapidly assembling and shipping curated gift boxes met ’s fulfillment needs, even as subscription orders on the site continue to spike. ![]() With the recent launch of the company’s subscription-based “Spoiled Rotten” box, turned to Dotcom Distribution to scale the influx of orders coming from this new business.Ĭustomers with a subscription to the “Spoiled Rotten” monthly gift club receive packages filled with premium hand-picked treats and pet accessories. Edison, NJ – Ma– Dotcom Distribution, a premier provider of fulfillment and logistics solutions, announces today its fulfillment partnership with, a rapidly-growing store-commerce provider featuring more than 100 brands of pet food, treats, toys and more.
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